Υποστηρικτικά Προγράμματα της LEGO προς τα rLUGs

Dear Ambassadors,

In 2019 we are introducing new changes to the Support Programs and their structure. The idea is to simplify the programs for both you and us. This means we’ll be working with a limited number of programs and heavily reduced complexity around getting support to you.

The new support program structure outlined below is effective from January 1, 2019.

Please carefully read through the communication below. Questions are welcome, please make sure that it’s not already answered in the communication below.

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Event Support and Annual Support will merge into one support program for the RLUGs – the RLUG Activity Support Program. This program will provide you with two annual predetermined shipments (1st Quarter and 3rd Quarter) of a LEGO sets selected by the LEGO Group. This removes the need to send event support applications as we’ve adjusted the shipments in size to accommodate the average need for event support based on data from previous years. The shipments will be sent to  the LAN ambassador’s name to the predefined community shipping address.

We’re quite confident you’ll be pleased with the size of the packages. Shipping two annual packages also gives you flexibility in allocating the sets where you need them the most. We have heard concerns about submitting applications and that some events needed more support while others were overloaded with the fixed event support package sizes. Now you decide what and how much you “spend” on a given activity.

From January 2019 we are no longer able to provide the beloved Play Brick Boxes and the Activity Boxes as part of the support offerings. We have tried to offset this in the size of the Support Packages sent out.

As part of the simplification process, the purchase option (where applicable) for discounted LEGO sets through Shop@LEGO.com is no longer available.

Any Event Support Applications sent in for events in January and February will be supported through the 2018 Event Support Program Rules except that we cannot deliver Play Brick Boxes and Activity Boxes per January 1, 2019. We will be in direct contact with the impacted communities.

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The Activity Support Program will become the RLFM/RLOC Activity Support Program. The new version will allow Tier 1 RLFM/RLOC to place up to 4 requests for LEGO products a year and Tier 2 RLFM/RLOC to place up to 8 requests a year. Each request may contain LEGO products at a total value of 500 EUR Recommend Retail Price (RRP). The request process, specific details, and limitations can be found in the RLFM/RLOC Activity Support Program Forum on LAN.

This should meet some of the requirements stated by the RLOC and RLFM in the past year regarding request cap and general flexibility of the program.

Each individual product in a request can be sent to a unique shipping address, allowing, for example, contest prizes to be requested in one request but sent to several shipping addresses.

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We are thrilled to let you know that Project Support will return in Q1 2019, allowing participation by all Recognized Communities. We have been working hard to bring back this offering. We know how much this program means to the community and we love the MOCs built using this program. Please (re)submit your applications after we have re-opened the program.

Details, application and general information can be found in the Project Support Forum on LAN.

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Please note that all activities are to be reported using the appropriate Report Form on LAN. Reports must be filed no later than 30 days after the activity. Failure to report community activities may result in tier level change and/or loss of recognition.

It is imperative that you provide reports on the activities in your community, otherwise we have no insights into what you do and when you do it. It is our prime channel of information and without information from you, we cannot justify our support of the community.

You can report just about anything you do in the community from online raffles to build meetings and events. To learn more on how and what to report, please visit the Support Programs Forum on LAN.

Finally, please note that the LEGO LUGBULK Program will, with a few changes, be active again soon. Visit the dedicated LAN forum for more details.