Digital LEGO VIP Sticker

This discount is not valid with LEGO Shop-at-Home and applies to LEGO Brand Retail Stores only

Dear Ambassadors,

today I am finally able to share with you the brand new support process the Global VIP team kindly have put together if your members have any problems with the digital AFOL sticker or the email invite for the AFOL Shopping days.

We are happy that the LEGO Consumer Service will support us and you with this to individually solve the issues that might occur.

We still keep the process describe here https://lan.lego.com/forums/topic/2934-change-from-physical-to-digital-afol-sticker-for-afol-shopping-days-new-process-please-check/ but add a Consumer Service support.

So if your member (already added or newly added by you using the LAN form) experience that he/she is not having the digital AFOL sticker (despite have the correct hardware and software as well as the 10 working day time line) or is not receiving the email invite 3 days in advance to each AFOL Shopping day (please wait for the next one) kindly ask them to reach out to the LEGO consumer service by using this form http://bit.ly/LEGO_AFOL_escalation.

The LEGO Consumer Service will contact the member directly within 72 hours to check up on the problem and assist to solve the issue.

In addition we also added new possibility for you and your registered members to join the AFOL Shopping day as we added a dedicated AFOL Certificate within the ‘GET POINTS’ section in the VIP Rewards Centre so you any time access this and show it.

Please make all your signed up members aware of that they only need one of the following to join the AFOL Shopping day and not all 3:

- Digital wallet, embedded AFOL sticker

- Email, dedicated AFOL email send 3 days prior each AFOL shopping day

- Rewards Centre, dedicated AFOL Certificate within ‘GET POINTS’

Please also see the attached document for more details and information.

So I hope you can see that we put a lot of efforts in this to get it right for you and I again apologize for all the issues you and your members have experience in the past months.

Thanks a lot for your ongoing support and patience and thanks a lot to my lovely colleagues at the Global VIP team.

Jan

bit.ly/LEGO_AFOL_escalation